The concept
Cegelec developed Service Level Agreements for his clients.
Service Level Agreements include conditions that guarantee total availability of the installations under maintenance.
Our approach
Conditions for a result-based agreement are drawn up using KPI's.
These Key Performance Indicators are being determined together with the client.
Example of KPI's are: guaranteed intervention delays, fixed temperature in office buildings, speed of execution for planned and unplanned maintenance, follow up of planning, ...
Advantages for the client
By concluding a result-based agreemeent, Cegelec guarantees the result expected by the client in any given circumstance.